Shipping Policy

At Vapes Bay, we strive to provide fast, reliable, and affordable shipping options for all our customers. Please read our shipping policy carefully to understand our practices and procedures.

1. Delivery Areas

  • We deliver to all areas within the United Kingdom.

2. Processing Times

  • Standard orders: Processed within 1-2 working days.
  • Orders placed before 2 PM (Monday-Friday): Processed and dispatched the same working day.
  • Orders placed after 2 PM: Processed the next working day.
  • Please note: We do not process or dispatch orders on Saturdays and Sundays.

3. Delivery Options and Costs

Standard Delivery (Royal Mail Tracked 48)

  • Free shipping on orders over £40.
  • £3.99 shipping fee for orders under £40.
  • Estimated delivery time: 1-2 working days after dispatch.

Next Day Delivery (Royal Mail Tracked 24)

  • Available for £4.99 on orders placed before 3 PM.
  • Estimated delivery: Next working day after dispatch.

Guaranteed Next Day Delivery

  • Available for £7.99 on orders placed before 3 PM.
  • Guaranteed delivery on the next working day after dispatch.

4. Free Shipping Offer

  • Enjoy free standard delivery on all orders over £40.
  • Free next working day delivery on orders over £40 placed before 3 PM.

5. Exclusive Offer on Purchases of £30 and Above

  • Free delivery all over the UK.
  • Same-day processing of the order.
  • Next day delivery.

6. Delivery Partner

  • All deliveries are made through our trusted delivery partners to ensure reliable and timely service.

7. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number via email.
  • You can use this number to track your package on the courier’s website.

8. Important Information

  • Please ensure you provide the correct delivery address and contact information to avoid any delays in the delivery process.
  • We may provide your phone number or email address to the courier for tracking purposes and to inform you of an approximate delivery time.
  • We are not responsible for any delays or issues arising from incorrect address information provided by the customer.
  • For high-value or heavy items, we may upgrade the postage option at our discretion, at no extra cost to you.
  • If your order has not arrived within 7 working days following dispatch (for UK orders), please contact us quoting your order number.

9. International Shipping

  • At this time, we do not offer international shipping. Our services are limited to the UK only.

10. Contact Us

For any inquiries regarding shipping, delivery, or your order status, please don’t hesitate to contact our customer support team:

We’re here to assist you and ensure your shopping experience with Vapes Bay is smooth and satisfactory.

Last updated: 8/12/2024