At Vapes Bay, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return a product or request a refund. This policy outlines the processes and conditions for returns and refunds.

1. Refund Eligibility

  • Unopened and unused products in original condition can be returned within 30 days of delivery for a full refund.
  • For health, safety, and hygiene reasons, opened vaping products (e-liquids, coils, etc.) cannot be returned unless they are defective.
  • Claims for damaged or defective products must be made within 48 hours of delivery.

2. Return Process

  1. Contact our customer support team via email at [email protected] or through our website contact form to initiate a return.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will provide you with return instructions and, if applicable, a Return Merchandise Authorization (RMA) form.
  4. Return the item(s) using a traceable shipping method to the address provided by our support team.
  5. Include a note with your name, order number, and reason for return in the package.

3. Refund Process

  • Once we receive and inspect the returned item(s), we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • The refund amount will include the cost of the returned item(s) but not the original shipping charges, unless the return is due to our error.
  • Refund processing typically takes 5-14 business days, depending on your payment provider.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where the item is defective or we made an error in your order.
  • For items over £50 in value, we recommend using an insured shipping service.

5. Non-Returnable Items

The following items cannot be returned:

  • Opened e-liquids
  • Used drip tips
  • Opened coils
  • Disposable vape devices
  • Any product that has been used or altered, unless defective

6. Faulty or Defective Products

  • If you receive a faulty or defective product, contact us within 48 hours of delivery.
  • Provide a clear description of the issue and, if possible, include photos or videos demonstrating the problem.
  • We may offer a replacement, store credit, or refund for faulty items, depending on the circumstances and product availability.

7. Cancellations

  • If you cancel an order before it has been processed by our warehouse, you will receive a full refund, including shipping charges.
  • Once an order has been processed, it cannot be cancelled.

8. Age Verification Refunds

If we are unable to verify your age or you are unwilling to provide the necessary information for age verification, we will issue a full refund, including shipping charges, and cancel your order.

9. International Orders

  • We are not responsible for orders seized by customs. It is the customer’s responsibility to ensure compliance with their country’s customs laws.
  • We do not accept refunds or chargeback claims for items seized by customs.

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact our customer support team at [insert your email] or through our website contact form.

By making a purchase from Vapes Bay, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.

Last updated: 8/12/2024